Helping FGD Limited optimise their invoicing and delivery tracking processes
Challenge
FGD Limited, a key supplier to both local and national construction and civil engineering companies, faced a significant challenge in managing their invoicing and delivery tracking processes. Every month, the company had to manually process and match hundreds of invoices with thousands of deliveries spread across multiple projects.
This labor-intensive task required a dedicated team of eight employees and took days to complete, leading to delays in invoicing clients and restricting cash flow. The inefficient system hindered their ability to invoice promptly, causing bottlenecks in their accounts department and impacting the overall customer experience.
Solution
Having already partnered with FGD for Managed Print Services, ABC Managed Solutions was approached to provide a solution to streamline this manual process. After a thorough analysis, ABC implemented a Workflow system that seamlessly integrated with FGD’s existing software infrastructure. This automated system processed and matched delivery documents with invoices, flagged inconsistencies for review, and reduced the time required to complete the task from days to mere moments.
By automating these critical processes, ABC Managed Solutions enabled FGD to eliminate manual data entry, significantly reduce errors, and free up their accounts team to focus on higher-value tasks that could further enhance operational efficiency and customer service.
Results
The introduction of ABC Managed Solutions workflow system brought significant improvements to FGD’s invoicing and delivery tracking processes:
- Increased Efficiency: The automation of invoice and delivery matching reduced the time spent on these tasks from several days to a matter of minutes, allowing the team to redirect their efforts toward more strategic functions.
- Improved Cash Flow: Faster, more accurate invoicing enabled FGD to send out bills to clients in a timely manner, improving cash flow and reducing delays in receiving payments.
- Enhanced Customer Experience: By streamlining their internal processes, FGD was able to improve responsiveness to client inquiries, enhance project tracking, and deliver better service to their customers.
- Error Reduction: The automated system quickly flagged inconsistencies between invoices and delivery records, minimising errors and ensuring that financial records were accurate and up-to-date.
Conclusion
ABC Managed Solutions played a critical role in helping FGD Limited optimise their invoicing and delivery tracking processes. The automated Workflow system not only improved internal efficiency and cash flow but also allowed FGD to enhance their overall customer experience by providing faster and more reliable service. This successful partnership reflects ABC Managed Solutions commitment to delivering tailored solutions that align with their clients’ operational needs and business goals.
At ABC Managed Solutions, we continue to support FGD Limited in driving operational efficiency through technology, helping them maintain their high standards of service in the construction materials industry.
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