Print management to delivery experts, Sorted
Challenge
Our client Sorted faced challenges in managing their print infrastructure, as they had a wide variety of print equipment across different sites, leading to inconsistent user experiences and high operational inefficiencies. Without centralised management, they struggled to track print usage, resulting in uncontrolled costs and an increased burden on the IT team. This lack of standardisation impacted overall productivity and hindered efforts to enhance the customer experience by diverting resources from core operations.
Solution
ABC Managed Solutions implemented a comprehensive solution by introducing Managed Print Services (MPS) software and a refreshed range of standardised devices. The MPS software enabled centralised management of all print devices, giving the client full visibility over print usage, costs, and maintenance needs across all locations. By consolidating the print equipment to a single, updated range of devices, ABC Managed Solutions was able to ease the load on the IT department, significantly reducing the time spent on troubleshooting and managing various systems.
This new streamlined approach not only simplified device management but also allowed the client to optimise costs, with real-time tracking of usage and automated cost controls. The refreshed devices improved overall performance and reliability, contributing to a smoother, more efficient operational workflow.
Results
The implementation of MPS software and consolidated print devices delivered several key benefits for the client. The central management system provided full control over print operations, resulting in significant cost savings and better resource allocation. IT teams experienced reduced workload, as they no longer had to manage multiple device types and troubleshoot recurring issues, allowing them to focus on more strategic tasks.
Moreover, the streamlined print infrastructure improved internal workflows, which in turn contributed to a more efficient and productive work environment. By optimising print operations, the client was able to redirect resources toward enhancing the overall customer experience, ensuring that staff could dedicate more time to value-driven activities that directly benefited their customers.
In conclusion, ABC Managed Solutions helped the client achieve a more efficient and cost-effective print infrastructure by consolidating equipment and implementing MPS software, ultimately improving both operational efficiency and the customer experience.
